Terms of Service

OVERVIEW

This website is operated by SUPA INNOVATIONS LTD. Throughout the site, the terms “we”, “us” and “our” refer to SUPA INNOVATIONS LTD. SUPA INNOVATIONS LTD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

1. Prices
The prices payable for the products that you order are clearly set out in the web site. If, by mistake, we have under-priced an item, we will not be liable to supply that item at the stated price, provided that we notify you before we dispatch the item concerned. All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge which will be charged at the rates applicable at the date you place your order. The delivery rates will be displayed in the Delivery Information section of the web site.

2. Availability
If for any reason beyond our control, we are unable to supply a particular product, we will notify you as soon as possible.

3. Delivery 
We deliver only to addresses in mainland UK (England, Wales, Scotland) and Northern Ireland. For the avoidance of doubt, we do not deliver to the Republic of Ireland and the Channel Islands. In addition, our couriers do not deliver to PO Box numbers. Orders to the Scottish Isles, Isle of Man or Northern Ireland will attract an additional surcharge. Please contact us on hello@supalife.shop for further details.

All orders are despatched on a 2-3 day carrier for working day delivery with no guaranteed delivery date, meaning delivery on any particular date is not guaranteed.

Where possible we will deliver on our electric vans but this may not always be possible.

Delivery times may be affected if there are stock availability problems or other unforeseen circumstances. Please note the availability shown for each product in the Product Details page is not real-time and on rare occasions items do run out-of-stock.

For your security, the courier's paperwork must be signed, either at the recipients address or a neighbouring address in order to acknowledge receipt of the Product/s.

A Delivery Note detailing the Products supplied by SUPA INNOVATIONS LTD will be stored in one of your delivered parcel/s, and this is your proof of delivery.

If our courier attempts delivery at the delivery address, specified in the order, or as a fall-back attempts delivery with a neighbour but cannot deliver the Products, the courier will retain the Products and will leave a calling card with a Customer Services telephone number for you to call in order to arrange re-delivery. Please note that the courier company can only arrange a specific re-delivery date, and cannot arrange a specific re-delivery time.

The courier will only attempt to deliver the Products on up to two separate days, after which a further delivery charge may become payable.
The products will be returned to our Dispatch Depot if they have not been collected from the courier. For returned orders only the cost of the products ordered is refunded less the cost of returning the order.

4. Age Restriction
We will not sell to anyone who is not 18 years of age or over, as the law requires.
By placing an order you confirm that you are at least 18 years old.

5. Order Cancellation
You may cancel your order at any time until seven days after the goods are received, but you will be liable for the initial delivery cost. You will be responsible for returning the products to us at your own cost.
The goods must arrive back at our Dispatch Depot unopened and undamaged. You can cancel your order by emailing our Customer Services at hello@supalife.shop You will then be sent an email with details of your RMA (Return Merchandise Authorisation) number and the returns address. The RMA number must be clearly displayed on your returned order. Orders returned without first obtaining an RMA number will not be accepted. Weekly or monthly orders can be paused, increased or decreased at any time, the service can also be cancelled at any time and you will only be charged for goods that have already been dispatched to you.

Some corporate or large orders may be classified as Special Order. If an order is classified as Special Order you will be advised of this by email or in a price quotation. If a Special Order is cancelled after payment and products have already been ordered into a SUPA INNOVATIONS LTD dispatch warehouse to fulfil the order, such orders will be liable to a restocking fee of 25% of the value of the products ordered.

All credits will be issued within 30 days of the cancellation, provided the goods have been returned within that period.

6. Returns
We will provide a full refund or replacement of any products that are faulty. We must be notified of damaged or faulty products within 3 working days of receipt via hello@supalife.shop We may require the faulty products to be returned to us. We will arrange this as necessary. On the rare occasion where the products delivered are different to those ordered we must be informed of this within 3 working days of receipt. We will arrange a collection of these products as necessary, once we have investigated the dispatch records for your order.

7. Claims for Breakages
Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full. The courier must be informed of breakages or shortages at the time of delivery. We will not accept any claims for breakages or shortages unless they are stated on the couriers documentation. We must have confirmation of these breakages or shortages within 3 working days of delivery.

8. Payment
You can pay for Products purchased from SUPA INNOVATIONS LTD by using any of the following cards: Visa, Mastercard, American Express, Visa Debit, Visa Electron, Maestro/Switch, and Solo using the STRIPE payment processing system integrated in our website. You must give us authority for payment at the time of order.
We accept Payment by BACS/CHAPS transfer for larger wholesale orders. Details are available upon request.
We do not accept Cheques or cash. All card holders are subject to validation checks and authorisation by the card issuer. We will not deliver any Products prior to these checks and authorisations being completed. If your card issuer refuses to authorise payment to us, we cannot accept your order, and will not be liable for any delay or non-delivery.

9. Product Information
We endeavour to advertise our products accurately. However we cannot guarantee the accuracy of information provided on our website about Products, such as photographs, images and descriptions of the Products. We do constantly update our website with images and look to maintain accuracy at all times but packaging and labels are subject to changes.

10. Governing Law
Your use of this website and any purchase by you on this website will be governed by English Law and will be deemed to have occurred in the United Kingdom.

11. Customer Services
If you have any order related queries, please email us at hello@supalife.shop
Most enquiries are responded to within 1 hour. We aim to respond to all enquiries within 24 hours.

www.supalife.shop is operated by SUPA INNOVATIONS LTD. Registered Office:
Christopher House, 94b London Road, Leicester LE2 0QS. Company Registration No. 12245237 , VAT No GB334 2405 34,

SUPA, SUPA Water, SUPA Products and  eco-mate are all Registered trademarks and trading styles of SUPA Innovations Ltd.

12. Statutory Rights
These Terms and Conditions do not affect your statutory rights as a consumer.